Privacy Policy

RightClick AI Media ("we", "us", "our") is a digital marketing agency based at 1st Floor Liberty Life Building, 21 Aurora Drive, Durban, 4301, South Africa. You can contact us at admin@rightclicktechandmedia.co.za or 063 324 7771.

This Privacy Policy explains how we collect, use, share, and protect personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 ("POPIA").

We collect information you give us directly — such as your name, email, phone number, business name, and any content you submit through our contact form, consultation booking, or newsletter sign-up.

We also collect technical information automatically when you visit our site, including IP address, browser type, device identifiers, referring URL, pages viewed, and timestamps. This is collected via cookies and analytics platforms (Google Analytics 4 and similar).

When we run advertising campaigns on your behalf, we may process audience data provided by platforms such as TikTok, Meta (Facebook/Instagram), Google, and WhatsApp Business API, strictly for campaign delivery and reporting.

To respond to enquiries and provide the services you have requested.

To schedule and deliver consultations, proposals, and ongoing marketing services.

To send you relevant updates, newsletters, and educational content — only where you have opted in, and with an easy opt-out in every message.

To improve our website, services, and marketing performance.

To meet legal, regulatory, or contractual obligations.

We process personal information based on one or more of the following lawful grounds under POPIA: your consent, the performance of a contract with you, our legitimate interests (such as improving our services), or compliance with a legal obligation.

We do not sell your personal information. We share it only with trusted service providers who help us operate our business — such as hosting providers, email platforms, analytics tools, CRMs, and advertising platforms — and only to the extent necessary to deliver the services you have engaged us for.

We require these providers to protect your information and to process it only for the purposes we specify.

We retain personal information only for as long as is necessary for the purposes it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer required, information is securely deleted or anonymised.

You have the right to access the personal information we hold about you, to correct it if it is inaccurate, to request deletion, to object to processing for direct marketing, and to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email us at admin@rightclicktechandmedia.co.za. We will respond within a reasonable timeframe and in accordance with POPIA.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, or disclosure. No system is 100% secure, but we work continually to maintain a high standard of protection.

Our website uses essential cookies required for it to function, and analytics cookies that help us understand how visitors use the site. You can disable cookies in your browser settings; some features may not work correctly without them.

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page with a revised "last updated" date.

For any privacy-related questions, complaints, or requests, email admin@rightclicktechandmedia.co.za or write to RightClick AI Media, 1st Floor Liberty Life Building, 21 Aurora Drive, Durban, 4301, South Africa.