Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RightClick AI Media website ("Site") and any digital marketing services we provide ("Services"). By accessing the Site or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our Services.

RightClick AI Media is a digital marketing agency registered and operating in South Africa, located at 1st Floor Liberty Life Building, 21 Aurora Drive, Durban, 4301. We can be contacted at admin@rightclicktechandmedia.co.za or 063 324 7771.

We provide digital marketing services including TikTok and META advertising management, AI-powered and real video production, website development, SEO, CRM and system integrations, analytics, and related strategic consulting. The specific scope, deliverables, timelines, and fees for any engagement will be set out in a separate proposal or service agreement ("Service Agreement") that forms part of these Terms.

We may offer services on a once-off basis (e.g. audits, ad launches, automation builds, strategy sessions) or on a monthly retainer basis. Either arrangement is confirmed in writing.

Fees are set out in the applicable Service Agreement and are payable in South African Rand (ZAR) unless agreed otherwise. Retainers are billed monthly in advance. Once-off projects are billed per milestone or as otherwise specified.

Advertising spend on platforms such as TikTok, Meta, and Google is separate from our management fees and is paid directly to the advertising platforms by the client, unless we explicitly agree in writing to manage the ad budget on your behalf.

Late payments may attract interest at the statutory rate prescribed by South African law.

You agree to provide accurate information, timely feedback, and any assets (brand materials, logos, copy, product information, access credentials) we reasonably require to deliver the Services.

You are responsible for ensuring that any content, claims, offers, or products you promote through our Services comply with applicable laws and the policies of the advertising platforms we use on your behalf.

All pre-existing materials, processes, tools, and know-how owned by us remain our property. Deliverables we produce specifically for you under a Service Agreement become yours on full payment, except for any third-party assets, open-source components, or reusable frameworks we use to deliver those deliverables.

You grant us a limited licence to use your name, logo, and non-confidential campaign results for portfolio, case study, and marketing purposes, unless you expressly opt out in writing.

Each party will keep the other’s confidential information confidential and use it only for the purposes of delivering or receiving the Services. This obligation survives termination of any engagement.

Digital marketing outcomes depend on many factors outside our control — including market conditions, platform algorithm changes, your offer, pricing, product quality, and ad spend. While we apply best practices and data-driven strategies, we do not guarantee specific results, rankings, sales, or ROI.

Our Services involve third-party platforms (TikTok, Meta, Google, WhatsApp Business API, CRMs, analytics tools). Your use of those platforms is governed by their own terms and policies. We are not responsible for changes, outages, suspensions, or enforcement actions taken by those platforms.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms or our Services will not exceed the fees paid by you to us in the three months immediately preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or lost-profit damages.

Either party may terminate an ongoing retainer with 30 days’ written notice, unless otherwise agreed in the Service Agreement. We may suspend or terminate Services immediately for material breach, non-payment, or unlawful activity. Termination does not relieve you of any fees owed for work already performed.

These Terms are governed by the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the courts of South Africa for any dispute arising from or related to these Terms.

We may update these Terms from time to time. The revised Terms will be posted on this page with a new "last updated" date. Continued use of the Site or Services after changes constitutes acceptance of the updated Terms.

Questions about these Terms? Email admin@rightclicktechandmedia.co.za or write to RightClick AI Media, 1st Floor Liberty Life Building, 21 Aurora Drive, Durban, 4301, South Africa.